Front Desk

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Front Desk

Create an effortless path to booking with automated live chat

Assist every guest automatically and remove pain points on the path to purchase with a live chat tool built specifically for hotels.

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No additional staff required

Our automated AI chatbot answers your most frequently asked questions instantly. This allows your staff to handle more complex tasks - although they can step in and speak to guests at any time.

A dynamic, mobile-ready experience

Live chat is an increasingly popular form of customer communication. Front Desk allows hoteliers to provide a truly dynamic, mobile suited experience to every guest automatically.

Secure and effortless card detail collection

Collect PCI-compliant card details, send PDFs and images, use data tagging to understand what type of guest is online, and ensure a consistent brand voice with saved responses. Front Desk is the only live chat tool built specifically for hoteliers.

Gain customer insight and collect leads while you sleep

Don’t lose sales or customer relationships while you’re offline. Front Desk takes care of your guests while you’re away, collecting contact details for you to pick up later.

Check out the product blog

We're improving the Direct Booking Platform and building new tools
all the time. To see what we've been up to lately, check out the blog.

Read the blog