Customer Story

Royce Hotels beats OTA undercutting and boosts conversions by 158%

Metasearch & DistributionPricing & Parity Strategy

Discover how The Royce Melbourne used Price Match on Metasearch to overcome aggressive OTA pricing that was affecting their direct bookings.

The Numbers

+76%

Click-through rate

+158%

Conversion rate

Headquarters Melbourne, Australia

Hotel type Luxury inner-city boutique hotel

“We definitely see higher numbers of direct bookings coming through from emails/phones and as well as direct website."

Selly Sutikno, Reservations Manager

The Royce Melbourne

The challenge: Major OTA undercutting

The Royce Melbourne was facing a common challenge in the hospitality industry: Online travel agents (OTAs) regularly undercutting their prices. OTAs were offering lower prices for The Royce's rooms on Metasearch, which meant that guests were clicking on the OTA sites leading to lost revenue and low conversion rates on the hotel's website.

The solution: Price Match on Metasearch

The Royce Melbourne implemented Triptease's Price Match on Metasearch, an automated solution that detects when an OTA is undercutting the hotel rate and dynamically adjusts the direct price by ‘just enough’ in the auction and on Google Metasearch so you win the direct booking.

The feature is 100% automated, but that hoteliers remain in full control of who they price match and by how much. Triptease will only ever price match your selected OTAs with your pre-set discount options.

The results

Since implementing Price Match on Metasearch, The Royce Melbourne has experienced a remarkable transformation. When comparing Price Match performance to their regular Metasearch performance they saw:

+76% click-through rates
+158% conversion rate
+51% return on ad spend

Thanks to Price Match, guests always found the best available rate on the hotel's website, eliminating the incentive to book through OTAs. The solution removed the manual effort required for rate mapping, streamlining the process and ensuring timely price adjustments. The hotel gained valuable insights into guest behaviour and pricing preferences, enabling them to optimize their strategies.

How you can win with Price Match on Metasearch

Ensure that you're always offering the best available rate to potential guests. This can lead to a significant increase in click-through rates and drive more people to your booking engine.
Improve your conversion rates on Metasearch channels. By showing guests that you're offering the best price, you can encourage them to book directly with you instead of clicking through to an OTA.
Reduce price disparity between your website and OTAs. This can help you improve your brand reputation and establish yourself as the best place to book your hotel rooms.