Customer Story

Alcron Hotel drives $27K of revenue through On-site Messages

Guest Experience

How Alcron Hotels used the Triptease tools to develop their independent brand identity and communicate seamlessly with guests of their hotel's website.

The Numbers

$27k

Incremental revenue generated through targeted messages

32K

Impressions

Headquarters Czech Republic

Hotel type Independent

“We needed a partner to help us build a new identity as an independent hotel."

Marek Černický

Revenue Manager

Objectives

Create a new brand identity as an independent hotel after 20 years as part of a chain.
Optimize the performance of all targeted website messaging.
Communicate seamlessly with guests on the hotel’s website.

Solutions

Targeted Messages allow Alcron Hotel to showcase their brand and convert customers through personalized discounts and offers.
A Triptease Direct Booking Coach showcased industry best practices, helping them to build effective website content with no previous experience.
Staff can use Chat to personally communicate with potential guests - and the Automated Assistant answers any questions when they’re not available.

Results

$27k incremental revenue generated by guests converted through Targeted Messages.
32k impressions on Targeted Messages. The advice given by our dedicated Direct Booking Coach has directly led to more bookings.
$14k revenue generated through Chat conversations that have lead to direct bookings.