Hyatt Hotels hold Gold Passport for Direct Booking

Thanks to huge names in the hospitality industry prioritising direct booking, including the likes of Hilton and Marriott, it was only a matter of time before more and more hotels started to explore this up-and-coming industry trend. With the intention to strengthen relationships with their consumers by building up trust and loyalty, Hyatt Hotels & Resorts is offering its members a great new deal.

Now featuring on its Hyatt Gold Passport, Hyatt members who book directly through the official website or via their smartphone will receive a 10% discount on their bookings. Hyatt already encompasses everything from online check-in and express checkout to phone reservation management, but will be introducing an updated version of its mobile-phone app in the coming months as an endeavour to enhance its guest-hotel relationship with further, cutting-edge interaction.

Digitally well aware, this finely tweaked app will allow for guests to make hotel requests via social media channels including Facebook, Twitter and more, reaching a wider consumer audience and speeding up the on-demand aspect. The objective to result in a better customer service and experience is at the forefront of Hyatt’s agenda and we’re sure that they’ll pull out all the stops.

About The Author

The Triptease Platform is built to help hotels take back control of their distribution and increase their direct revenue.

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